Terms & Conditions – Sale and Delivery of Physical Goods
These Terms and Conditions (“Terms”) govern the sale and delivery of physical products by Music-Star (“we”, “our”, or “us”) to you (“customer”, “you” or “your”). By placing an order with us, you agree to be bound by the following terms.
1. Order and Acceptance
All orders are subject to availability and acceptance. Once an order is placed, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order; the order is accepted once the product has been paid and dispatched.
2. Prices and Payment
All prices are listed in euro’s (€) and include applicable taxes unless stated otherwise. Shipping costs will be added at checkout and depend on the delivery address and selected shipping method. Payments must be completed in full before any goods are shipped.
3. Delivery
We aim to process and ship orders within [2] business days. Delivery times vary depending on your location and chosen delivery method. While we strive to meet estimated delivery dates, delays may occur and we are not liable for late deliveries beyond our control.
4. Shipping and Risk of Loss
Goods are shipped to the delivery address provided during checkout. Risk of loss and title pass to you upon delivery of the products to the carrier. It is your responsibility to ensure the accuracy of your delivery address.
5. Exchange Policy
We offer an exchange guarantee within 14 calendar days of the delivery date. If you wish to exchange a product:
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The item must be in unused, original condition and returned in its original packaging.
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You must contact us at contact@music-star.info within 14 days to initiate the exchange process.
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Exchanges are subject to availability. If the requested replacement is unavailable, we may offer a suitable alternative or a store credit.
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You are responsible for return shipping costs unless the item was delivered damaged or incorrect.
6. Damaged or Incorrect Goods
If your item arrives damaged or incorrect, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you. Please include clear photographs of the damage or error when contacting us.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use or inability to use our products. Our liability is limited to the amount you paid for the product in question.
8. Force Majeure
We shall not be responsible for delays or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, war, strikes, supply shortages, pandemics, or transportation disruptions.
9. Governing Law
These Terms shall be governed and interpreted according to the laws of France, without regard to its conflict of law principles.
10. Contact
For questions or concerns about your order, please contact us at:
Email: contact@music-star.info
Phone: +33 755 62 00 12
Address: 106 chemin de l Arjo, 31230 L Isle-en-Dodon, France